For time sensitive issues (i.e. order changes, address corrections, etc) ... We highly recommend calling us instead of creating a support ticket. Our phone number is (847) 944-8200. Monday - Friday 9:00am-7:00pm, Saturday 10:00am-3:00pm Chicago (Central) Time.
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.